Shipping Info

At Hearthtower, we aim to provide a smooth and reliable delivery experience for every customer. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not typically processed or shipped on weekends or public holidays.

During peak shopping periods, holidays, or unexpected operational circumstances, processing may take longer than usual. We appreciate your understanding.

2. Shipping Methods and Delivery Times

We offer shipping options based on the destination and availability.

Estimated delivery times will be displayed at checkout or communicated through the relevant order information.

Delivery times may vary depending on:

• Destination country or region.
• Shipping method selected.
• Carrier operating conditions.
• Customs clearance procedures.
• Weather and other unforeseen circumstances.

Delivery estimates are provided for guidance and are not guaranteed arrival dates.

3. Shipping Costs

Shipping fees are calculated according to the destination, order details, and available delivery options.

The applicable shipping charges will be displayed during checkout before you complete your purchase.

Any free shipping promotions or special delivery offers will be subject to their stated terms and conditions.

4. Order Tracking

Once your order has been shipped, tracking information may be provided by email when available.

You can use the tracking number to follow your package through the applicable carrier’s tracking system.

Please allow some time for tracking information to become active after shipment.

5. International Shipping

Depending on product availability and destination, we may offer international shipping.

Customers are responsible for providing accurate shipping information and ensuring that the destination can receive the ordered products.

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated, these charges are the customer’s responsibility.

6. Shipping Delays

Although we work to meet estimated delivery times, delays may occur due to:

• Customs inspections.
• Transportation disruptions.
• Severe weather.
• Carrier-related issues.
• Incorrect or incomplete shipping information.
• Other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please contact us so we can assist you in checking its status.

7. Incorrect Shipping Information

Please carefully review your shipping address before placing an order.

If you notice an error, contact us as soon as possible at assistanceconnect@hearthtower.com.

We will try to assist with address corrections before shipment, but changes cannot always be guaranteed once an order has entered processing or been dispatched.

8. Lost or Damaged Packages

If your package appears to be lost, damaged, or delivered incorrectly, please contact us promptly with your order number and relevant details.

We will review the situation and work with the appropriate delivery provider where necessary.

9. Contact Us

For shipping questions or delivery assistance, please contact:

Email: assistanceconnect@hearthtower.com