Privacy Policy

At Hearthtower, accessible from our online store, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our Dresses and related products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you browse our website, place an order, or contact us:

Personal Information

Full name
Billing and shipping address
Email address
Telephone number
Payment and transaction details
Account login information, if you create an account

Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and operating system
Device information
Pages visited and browsing activity
Referring website addresses
Date and time of website visits

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders.
Arrange shipping and delivery.
Communicate with you about your purchases.
Respond to customer service inquiries.
Improve our website, products, and shopping experience.
Detect and prevent fraudulent or unauthorized activities.
Send promotional communications where permitted by applicable law and with your consent when required.

3. Payment Information

Payments made through our website may be processed by third-party payment providers. We generally do not store complete payment card details on our own servers.

Payment providers handle your information according to their own privacy policies and security practices.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and support essential shopping features.

You can adjust your browser settings to manage or disable cookies. However, some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We may share relevant information with trusted third-party service providers when necessary to operate our business, including:

Payment processors
Shipping and delivery providers
Website hosting and technical service providers
Customer support platforms
Analytics and marketing service providers, where applicable

We do not sell your personal information for monetary compensation.

We may also disclose information when required by law or when reasonably necessary to protect our rights, users, or business operations.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, legal compliance, and dispute resolution.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have rights to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.

To exercise applicable rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not intended for children under the age required by applicable law to independently consent to online services. We do not knowingly collect personal information from children in violation of applicable legal requirements.